"Pour Over" is a method of brewing coffee where hot water is slowly poured over coffee grinds and passed through a filter. This extracts a balanced and flavorful cup of coffee. Our Pour Over Pouch is a filter paper pouch that comes packaged with ground coffee inside. The pouch hangs over the edge of a mug or cup. All you need to do is pour hot over into the pouch, and you'll have a freshly brewed cup of coffee in no time!

No equipment needed and you can bring our coffee anywhere! All you need is hot water and a mug. 

A traditional pour over requires you to purchase beans, grinder, filters, funnels, and more for a quality cup of coffee. Our Pour Over Pouches are individually-packaged for freshness and portability. 

We recommend a total of about 8oz of hot water, which can be roughly estimated by filling up the pouch 2-3 times with water. Refer to this blog post for more details!

Our packaging foils for the Pour Over Pouches are nitrogen-flushed and will stay fresh for up to 12 months. Nitrogen flushing replaces the oxygen (which makes the coffee go stale) in each of our packages to help preserve and protect our freshly ground beans. This method is commonly used for things like chip or other snack bags. Don't worry, nitrogen does not affect the flavor and texture of the coffee! Check out this blog post for more details!

We do not recommend using the same Pour Over Pouch more than once to brew your coffee for optimal taste.

Click "checkout" through your shopping cart or side cart, enter the discount code in the discount code box and click “Apply”. The code will then be applied to your order! Only one discount may be applied per order. 

You can see if an order is fulfilled yet under the "Fulfillment Status" under "My Accounts". The "My Accounts" button is located on the top right part of the our website. You can view your order details by clicking on your order number under "Order" in "My Accounts"..

You will also receive an order confirmation upon order placement and a shipping confirmation email that includes a tracking number once your order has been fulfilled. The tracking number will then show up under the order details in "My Account".

If you have not received your order within 5-10 business days from when you received the shipping confirmation, please contact us at info@hangovercoffee.co and we are happy to assist!

Orders ship at the below rates. Please note that shipping is calculated after you apply a discount code. Your order must still be over $35 after a discount is applied to receive free shipping:

• $0.00 - $34.99: $4.95 flat rate
• $35.00+: Free Shipping

Our turnaround time is currently 2-3 business days after your order date (please note this does not include time in transit.) Once your order ships, you will receive an email notification with its tracking information.

Shipping time also depends on our stock and availability. Some of our popular beans have limited availability, so we do sometimes run out!  Don't worry, we will alert you if this happens.

Unfortunately, you cannot make any changes to your order once it has been fulfilled. We work right away to try to get your coffee to you as soon as possible! 

If you have made a mistake to your order and your order has not been fulfilled yet, please contact us at info@hangovercoffee.co and we are happy to assist!

We do not accept returns for our coffee due to health code regulations. However, our priority at Hangover Coffee is to ensure that our customers are satisfied with our coffee. Send us an email at info@hangovercoffee.co and we'll make sure any issues get taken care of.

Sorry not right now. We definitely appreciate the support from our friends all around the world, so we are looking to expand and offer shipping internationally in the near future! 

We understand that convenience is key and getting great coffee at home has never been easier. Here are a few key advantages:

• Save additional 15% on every order (this stacks on top of our volume discount!)
• Flexible scheduling
• Cancel ANY time
• Never forgetting and running out of coffee (a nightmare!)

Click the "Subscribe and Save 15%" option and check out per usual! Happy drinking!

You can access your customer portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

Alternatively, you can access your account using the customer portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

1. Access the Billing information tab and click the "Send email to update" button.
2. You will recieve an email to update your credit card and billing information. Your next processed charge will use the new billing information. 

Note: If you signed up using Paypal and want to change your payment method in Paypal, you need to cancel your subscription and start a new subscription via the checkout. This is due to Paypal requiring a new billing agreement for any changes made.

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

1. Access the Shipping addresses tab. 
2. Click on the shipping address you want to edit, add the updated information, and click "Update shipping address". 

Note: You cannot manually add a new shipping address to your customer portal. add a You can add a new shipping address by going through the checkout again with the same email and a different address.

Yes! You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

To add a product:

Method 1:

1. Once logged in, select the "Subscriptions" tab, then click "Add a product".
2. Search and select the product you would like to add to your account.
3. On the following page "Edit details", you can make product and charge adjustments. When finished, click "Add a product".

Method 2:

1. Select "Edit" next to an existing subscription.
2. Under "Toss these in", add a product to your next order only (as an add-on) or to your recurring subscription!

To swap a product:

1. Select "Edit" next to the subscription you want to edit.
2. Click on the "Product" where you can update product quantities or "swap product".
3. Select "Swap product", select another product you would to receive and it corresponding subscription details and click "Swap product".

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
   

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account".

Subscription Cancellation:

1. Select "Edit" next to the subscription you want to cancel.
2. Scroll down on the subscription page and click "Cancel Subscription". 
3. Select a reason for cancelling your subscription and click "Proceed".

Deleting an Add-On:

1. Access the Delivery Schedule tab.
2. Select "Manage Add-on" next to the add-on product you would like to modify.
3. Scroll down on the add-on page and click "Delete Product". 

We are sorry to see you go!

We are big on working together! From brand partnerships and product collaborations to gifting and events, we'd love to hear your ideas - contact us via email at info@hangovercoffee.co.

Shoot us a note on our Contact Us page or email us at info@hangovercoffee.co and we will get back to you ASAP!