FAQs

Frequently Asked Questions

We are here to help!

What is a Pour Over Pouch?

What's the benefit of using a Pour Over Pouch?

How much water should I use?

What other equipment do I need?

How long does your coffee stay fresh for?

Can I reuse the Pour Over Pouch?

How do I use my discount code?

How can I check the status of my order?

What is your shipping policy? How long does shipping take?

Can I change/cancel an order once it has been processed?

What is your return/exchange policy?

Do you offer international shipping?

What is the benefit of having a subscription?

How do I manage my subscription?

How do I update my subscription billing information/email address?

How do I update my subscription shipping address?

Can I add/swap a product to an existing subscription?

How do I skip delivery for subscription?

How do I cancel my existing subscription/ an add-on product?

Do you offer wholesale/ do brand partnerships?

How do I contact customer service?